Annual Meeting Report

Using Production Metrics to Solve Problems: Case Studies

Abstract

MODERATOR: Michael Friedman Acting Co-Director of Publications and Journals Production Manager American Meteorological Society Boston, Massachusetts SPEAKERS: Heather DiAngelis Manager, Journals Production American Society of Civil Engineers Reston, Virginia Victoria Koulakjian Content Production Manager, Journals American Speech-Language-Hearing Association Rockville, Maryland Theresa Fucito Senior Manager, Publishing Operations AIP Publishing West Babylon, New York REPORTER: Bethanie Rammer Managing Editor, Communications African Society for Laboratory Medicine Addis Ababa, Ethiopia / Nashville, Tennessee This session, moderated by Michael Friedman of the American Meteorological Society, was a follow-up to a 2018 Annual Meeting session,1 which explored a variety of journal metrics used by publishers and vendors. This session presented case studies of how production metrics were applied to address real-world production problems. First, Heather DiAngelis of the American Society of Civil Engineers presented her case on a production backlog and long acceptance-to-publication turnaround times for the 34 journals she and her team manage. She began collecting volume and turnaround time data, then examined how the backlog and turnaround times changed as various workflow changes were implemented. When these two metrics were tracked and analyzed against mitigating factors, several culprits emerged and were easy to see in the data (Figure 1). The first was holidays; the second was staff changes, not only team members leaving but also the “trickle down” effect of senior staff leaving and being replaced by team members promoted to fill that position. The impact of these events on both metrics—and the difficulty recovering from them—was easy to see as the backlog and […]

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