Annual Meeting Report

Using Production Metrics to Track Journals’ Workflow

MODERATOR: Mike Friedman Journals Production Manager American Meteorological Society Boston, Massachusetts SPEAKERS: Sheila Gafvert Production Team Manager American Meteorological Society Boston, Massachusetts Carol Jones Production Manager Wolters Kluwer Health Philadelphia, Pennsylvania Greg Suprock Head of Solutions Architecture Apex CoVantage Herndon, Virginia REPORTER: Mike Friedman While there are myriad journal production workflows being followed by publishers, there are almost as many ways to measure just how well these workflows are being followed and how effective they are. This session presented different production metrics and approaches from 3 perspectives: a small society publisher, a large commercial publisher, and a production vendor. The goal was to give a wide perspective on the most effective and efficient ways to track journals production and what metrics may work best for you. Sheila Gafvert, the Production Team Manager at American Meteorological Society (AMS), started by emphasizing the vast number of metrics that can be tracked (Figure 1). She explained that what helps to whittle that down is identifying how the particular workflow is structured, and break down the possible metrics into 4 categories: Number of manuscripts ready for specific actions; Number of tasks completed by staff, vendors, and authors; Durations for task completions; and Counts relevant to production work but not directly affected by it. Gafvert also emphasized the different uses to which metrics can be applied, which for AMS includes identifying problems and ways to increase efficiency, prioritizing allocation of staff and resources, contributing to staff and vendor evaluations, demonstrating accountability to upper management, ensuring […]

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