Annual Meeting Report

Improving Author Experience

MODERATOR: Alison McGonagle-O’Connell Collaborative Knowledge “Coko” Foundation San Francisco, California https://orcid.org/0000-0002-9032-3983 SPEAKERS: Siobhan Aldridge Agile Product Owner Taylor & Francis Milton Keynes, United Kingdom Lindsay Morton Contributor Experience Manager Public Library of Science San Francisco, California Tiffany McKerahan Author Engagement and Support Manager IEEE New York, New York Leslie Walker Director of Global Production Operations American Chemical Society Columbus, Ohio REPORTER: Alison McGonagle-O’Connell Collaborative Knowledge “Coko” Foundation San Francisco, California https://orcid.org/0000-0002-9032-3983 As publishers continue to shift toward viewing researchers and authors as customers, it is important to continually assess the ways in which various stakeholders implement improvements to the author experience. At this year’s CSE Annual Meeting, within a session titled “Improving Author Experience,” 4 publishers shared the ways they are using technology to make researchers’ interactions with the publishing process less cumbersome, and possibly even pleasant. The session included overviews of Taylor and Francis’ Author Submission Portal, PLOS Author Services’ integration with bioRxiv, IEEE’s LaTeX Analyzer, and American Chemical Society’s ACS Direct Correct (Figure 1). Siobhan Aldridge, Agile Product Owner for Taylor & Francis’ Submission Portal, presented on the sleek, branded front end they have created atop the Editorial Manager Ingest Service. This allows authors to submit to all Taylor & Francis/Routledge journals from one, easy-to-use interface that collects their work on a dashboard where they can see real-time updates from the peer-review system that underpins the portal. Authors never need to interact with the underlying peer-review systems, and editors do not need to change their workflows or learn […]

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